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Access Rules and Account Eligibility

We built cxscore around mobile wallet access and account clarity. This page sets out how eligibility works, what local law means for your access, and how we handle your account data when you deposit via bKash, Nagad or Rocket.

Region-dependent accessWallet verification requiredAccount data handlingLocal law complianceSupport contact paths
cxscore Access Rules and Account Eligibility
DATA AND SECURITY

How We Handle Your Account Information

When you register and deposit, we collect the details needed to verify your wallet, process transactions, and keep your account secure. That includes your mobile number, wallet account name, transaction records, and any identity documents you submit during verification. We explain what happens to that data, how long we keep it, and how you can request changes or deletion.

Data We Collect

We store your mobile number, wallet account name for bKash, Nagad or Rocket, transaction timestamps, deposit and withdrawal amounts, and any verification documents you upload. We do not share this with third parties except our payment processors and where required by law.

Cookies and Tracking

We use cookies to keep you logged in, remember your language preference, and measure which pages you visit. You can disable non-essential cookies in your browser, but that may affect account features like saved payment methods or session continuity.

Account Security

Your password is hashed and never stored in plain text. We log login attempts and wallet-link events so you can review account activity. If we detect unusual access patterns or multiple wallets tied to one account, we may lock the account and ask for additional verification.

Data Requests

You can request a copy of your account data, ask us to correct errors, or request deletion by contacting support with proof of wallet ownership. We respond within seven business days and walk you through the process if additional verification is needed.

POLICY CONTACT

Reach Us About Legal or Account Questions

If you have a question about eligibility, wallet verification, or how local law affects your account, our support team will walk you through the process. We handle account disputes, verification issues, and data requests through the same channels — email for detailed inquiries, live chat for immediate account checks, and a help center for common legal questions.

Team online

Email Support

Send detailed legal or account questions to our support email. We respond within one business day with the documents or clarification you need, and we keep a record of the exchange for your reference.

Live Chat

Open the chat panel from any page if you need an immediate answer about wallet verification, account status, or whether your region is supported. The team sees your account details and can confirm eligibility on the spot.

Help Center

Browse our legal FAQ and account-access articles if you want to understand how verification works, what documents we accept, or how to request your data. Each article links to the relevant policy section.

Legal and Access Questions

Your eligibility depends on local law in your area. We cannot give legal advice, so check the rules that apply where you are before you register. When you open an account, you confirm that online gaming is permitted in your location.

Wallet verification links your payment method to your account and prevents duplicate registrations. We check that the name on your wallet matches your account details, and we keep a record of the verification step for dispute resolution.

If a region becomes restricted, we may suspend new deposits and give existing account holders a withdrawal window. We monitor legal changes and notify affected accounts by email, so keep your contact details current in account settings.

We retain transaction logs and wallet verification records for as long as your account is active, plus a retention period required by our payment processors. If you close your account, we keep records for dispute resolution and regulatory purposes.

Yes. Contact support with proof of wallet ownership, and we will delete your account and personal data within seven business days. We may retain transaction records as required by law, but we will anonymize them so they cannot be linked back to you.

Reach our support team by email or live chat. For complex legal inquiries, email gives you a written response you can reference later. For immediate account-access questions, live chat connects you to the team with your account details on screen.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.