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How We Handle Your Account Information

We collect what we need to run your account—login credentials, payment details for bKash, Nagad and Rocket deposits, and the device info that keeps your session secure. Everything sits behind encryption, and we never share your data with marketing brokers or third-party advertisers.

Account data encryptedNo third-party marketingPayment info stays privateDevice security logged
cxscore How We Handle Your Account Information
PRIVACY CONTACT

Reach Us About Your Data

If you want to see what information we hold, request a correction, or ask us to delete your account data, our support channels are open every day. Email us with your registered phone number so we can verify ownership before we discuss account details. Live chat handles quick questions; email handles formal data-access requests and takes a bit longer because we document every step.

Live Chat Open the chat widget from any lobby page. Mention "privacy request" in your first message and an agent will ask for your registered phone number to confirm your identity before discussing account data.
Email Support Send your data-access or deletion request from the email address on file. Include your username and registered phone number. We respond within two business days and action verified requests within seven days.
Account Settings Log in and visit the privacy tab to download a copy of your transaction history, update your email or phone number, or toggle marketing preferences. Changes take effect immediately.
DATA SAFEGUARDS

How We Protect Your Information

We encrypt every login session with TLS, hash your password using bcrypt before storing it, and tokenise payment details the moment they hit our gateway. Session cookies expire after thirty minutes of inactivity so nobody can hijack your account if you leave a device unlocked. Device fingerprinting flags logins from new phones or browsers, and we send you an OTP to confirm it's really you before granting access.

Encrypted Storage Account credentials, payment tokens and session data sit in encrypted databases. Only our security and compliance teams hold decryption keys, and access is logged for audit purposes.
Cookie Policy We use session cookies to keep you logged in and preference cookies to remember your language choice. No tracking pixels or third-party ad cookies; you can clear them from your browser anytime.
Data Retention Transaction logs stay on file for six years to meet financial record-keeping rules. Marketing consent and device logs are deleted ninety days after you close your account, unless regulation requires longer retention.
Your Rights Request a copy of your data, ask us to correct inaccurate details, or delete your account entirely. Deletion is permanent and wipes your balance, so withdraw funds first. Contact support to start any request.

Common Questions About Your Data

We collect your email, phone number, username, date of birth and the payment details you provide for bKash, Nagad or Rocket deposits. We also log your device type, IP address and browser fingerprint to secure your account and prevent duplicate registrations.

Game providers receive only your username and a session token; they never see your email, phone number or payment history. We do not sell or share your personal data with marketing networks, affiliate brokers or advertising platforms.

Email our support team from your registered email address, include your username and phone number, and ask for a data export. We verify ownership and send you a file within seven days containing your account details and transaction history.

Yes. Contact support and request account deletion. Withdraw your balance first because deletion is permanent and wipes all funds. We remove your profile, login credentials and marketing records; transaction logs are retained for six years under financial regulation.

We cross-check the phone number on file against the bKash, Nagad or Rocket account you use for withdrawal. This step prevents unauthorised users from sending your balance to a wallet you do not control and meets anti-money-laundering verification requirements.

Session cookies expire after thirty minutes of inactivity or when you log out. Preference cookies that remember your language choice stay until you clear your browser cache. We do not use third-party tracking or advertising cookies.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.